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Thursday, July 31, 2008

Apple Says MobileMe Service Is Fixed, Finally

Apple has restored its MobileMe service to all users, Apple said Tuesday night.

In a third blog post, Apple blogger 'David G." said that "We have completed restoring Mail service, including historical messages, to all of the 1% of affected members."

Apple's MobileMe launched nearly three weeks ago.

Apple suffered significant problems with its MobileMe launch, even to the point of taking an unusual step and openly blogging about the company's internal issues.

Apple representatives have consistently not responded to email requests for additional comment, so it was not clear whether the "historical messages" referred to in David G.'s post referred to email that was lost.

Still, the Apple blogger noted that some issues may remain.

"Thank you all for your extreme patience during this trying time," David G. wrote. "If you have been affected by this issue and are still having problems we have established a dedicated chat line to reach a MobileMe Mail specialist for help. Please use this dedicated chat line for Mail issues only. By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service."

Apple also noted a syncing bug that caused contact and calendar data to not sync properly over-the-air with iPhones and iPod touch. "For some users this caused their contact and calendar data to disappear from their devices, but not from their computers or the MobileMe cloud,' David G. wrote. "When we fixed the bug in the late afternoon, the problem resolved itself for most users: their data simply reappeared on their iPhone or iPod Touch."

If the problem was not solved, the blogger said, users can visit Apple's support link to resolve the problem.

Original here

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